Financial Services
Reduction of administrative costs, Assistance and training of Branch Managers, Assistance in outsourcing property management services
Retail Bank
Reduction of administrative costs
- Design and implementation of solutions to optimise business hours, based on “Lean Breakthrough” methods
- Structuring of a “Network Labelling” approach for new Savings and Loan processes and deployment across 100 branches
- Design development of new processes: taking into account “Added Value” and balancing “compliance versus performance”
Regional Retail Bank
Assistance and training for branch managers
- Training on tools and practices, in order to successfully implement change and attain the challenging performance objectives
- Individualised assistance for branch managers
- Management training on the basic principles
Results delivered:
Significant improvement of sales results
Stronger team mobilisation and focus on action priorities
Real Estate Division of a Bank
Assistance in outsourcing property management services of 13 buildings
- Preparation and assistance in the transfer of the activity
- Structuring and appropriation of the internal and external responsibilities
- Implementation of a performance steering system (governance, indicators, balanced scorecards, reporting)
- Implementation of performance and progress management, backed by visual management
Results delivered: Respect of project time frames and continuity of service
Real Estate Group
Deployment of a performance management system for rental management
- Design of goals, responsibilities and indicators for rental management teams and associated support tasks
- Manager training for the implementation of team and performance management tools
- Implementation of a new management system within the branches
Results delivered:
Strengthened accountability at the operations level in terms of tenant relations
Development of “Operations Management” to monitor the performance of call centres
Development of sub-contractor steering management and management of associated costs (savings of approximately 5%)
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