Logistics and Distribution

Management skills development, Revitalisation of self-managed teams and visual management at the operations level

 

Specialised Retailer
Development of managerial skills in main retail outlets and services centres

• Assistance in manager training programmes
• Reinforcement of selling and communication skills
• Optimisation of team management, taking into account the personalities of the team members (Process Communication Management)
• Understanding and adapting to different cultures and generations, in order to manage more effectively
• Successfully implementing operational changes (management toolkit)

Results delivered: 100% of the participants design and implement personal progress plans subsequent to the sessions

Distribution Warehouse Specialised in a Franchisee Network
Revitalisation of self-managed teams and visual management at the operations level

• Assessment of practices in each section of the warehouse and evaluation of the action plan with the team leader
• Development of planning boards, refocusing on the goals of shared performance and updating indicators used
• Structuring of management practices from senior management to team leaders
• Steering of the effective implementation of practices and adaptations

Results: Quick and significant improvement of the service rate (confidential information)